We will help you…
Hmm, I think I missed this announcement. 4D offers 3 levels of support. The easy part is free – for 4D Partners and the first 30 days after you bought a 4D product. It is ‘online support’, which normally means: ‘don’t call’.
It might happen you already have any kind of a service contract (not more specified, partner contracts or else?) then you have access to the ‘Premium Support‘. – I wouldn’t have named it so. Everything below seems to be a ‘Inferior Support’, but, that’s not my decision.
- Incident Support
3 Support calls within 1 year (starting at the first call) for 150 € (excl. VAT) - Silver Support
24 Support calls within 1 year (starting at the first call) for 649 € (excl. VAT) - Gold Support
Unlimited Support calls within 1 year (starting at the first call) for 1’999 € (excl. VAT)
There are even more options:
- Additional Tech Cases
+ 5 tech cases 149 € (excl. VAT) - Additional Tech Cases
+10 tech cases 249 € (excl. VAT) - Additional beneficiary
only 399 € (excl. VAT) - Support connectivity
no number of cases mentioned, 399 € (excl. VAT) - Support extensions
no number of cases mentioned, seems to be for 4D’s extension (Web, WebServices…), 399 € (excl. VAT)
You have to train your problems, they are allowed to happen Monday-Thursday 9:30-12:30 and 14:00-18.00, Fridays 9:30-12:30, 14:00-16:00. Weekends: get a life!
Visit 4D’s Technical Assistance on the web and a maybe pricing scheme for Wakanda.
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